I met with a new customer the other day and they started with “I need a new air conditioning system.” To most people in my shoes this sounds great. Experience has shown this is not always the best way to start a relationship. When someone in my shoes does just this they are often doing un-required work and taking money out of their customers pocket.
I told her at the time that the easiest thing in the world was to “write it up” and get the install crew out. Not what anyone should expect from Top Rank. I looked deeper and discovered how to save her $1000’s of dollars! The reality is that her system was doing it’s job and was less than 5 years old. I crawled into the attic (the 2 people who gave her a bid didn’t bother) and discovered a duct system that looked like Noah had used on the ark to keep the Zebra’s warm. No one else caught it because no one else bother to ask why!
You have to be able to trust anyone who offers a solution to get it right. I could sell a system and get out of there and have an unhappy customer for the next 5 years because I fixed a complaint and left the problem. Doctors perform examinations and arrive at a diagnosis. I do the same thing. My diagnosis here was cool air going into the attic instead of the home. Lots of cool air being produced with minimal comfort obtained. Comfort is what she wanted. We repaired and sealed the ducting, added a minimal amount of attic insulation, changed her filters and a couple of lights for less than half the cost of the new air conditioner she didn’t need. Problem solved.
What about your home and your comfort? Dr. Jeremy will see you now! Making your home comfortable and energy efficient is what you want and we can do that for you. Call Top Rank Home Services at 916-667-3399 or leave me an e-mail at Jeremy@toprankhvac.com We will increase your comfort, lower your footprint, lower your monthly bill and your stress at the same time.
