Quickly becoming one of our favorite shows is Catch A Contractor. This program highlights the fact that too many contractors get in over their head when it comes to home improvements along with the effect those issues have on the families involved.
At the end of the day I am both a contractor and a family man. My family is critically important to me as are the families of the people that work for me and the families of the people we serve. In the last several days I have asked a lot of my staff and their families as we have worked to keep you comfortable. I know that there have been nights where I have started before 6am and not returned home until 11:30pm because I am serving families. My staff, both in office and out of the office have had the same schedule and the reason for this is we value who you are and what you are going through. It is incredibly hard to tell your 5 year old to go to bed when they are hot and uncomfortable and we know that because we have children ourselves with the same issues. It is equally hard to work all day and come home to an uncomfortable home. No one is happy about that.
We have had to clean up a few messes from people who were called before us that made things worse. We apologize this happened and will help you to clean up their mess and get and keep you comfortable. In the meantime I am asking that you consider becoming a VIP Customer. Yes there is an additional cost and that is minimal when it comes to knowing that you will be warm or cool when you want and that should something happen you are first on the list and then get a discount on any repairs. One more thing… We haven’t gone on any calls during this most recent heat wave for anyone with a VIP membership. Talk about membership having it priviliges we think staying cool is a privilege! Want to know more? Call Top Rank HVAC at 916-667-3399 or visit www.toprankhvac.com